Client Onboarding Software Market Size, Share, Growth and Industry Analysis, By Types (Cloud Based, On-premises), By Applications (SMEs, Large Enterprises), Regional Insights and Forecast to 2035

Client Onboarding Software Market Size

The Global Client Onboarding Software Market size is estimated at USD 2.07 billion in 2025 and is expected to reach USD 2.36 billion in 2026, rising further to USD 2.7 billion in 2027. Over the forecast horizon, the market is projected to expand rapidly and reach USD 7.87 billion by 2035, registering a CAGR of 14.3% during the forecast period. The projected revenue from 2026 to 2035 reflects strong growth, driven by rising demand for automated onboarding workflows, stricter regulatory compliance requirements, and accelerated adoption of digital-first customer engagement models. Increasing use of AI-driven verification, remote onboarding capabilities, and efficiency-focused compliance tools continues to fuel adoption across banking, financial services, and other regulated industries.

In the US Client Onboarding Software Market, adoption grew by 41% year-on-year, led by major banks and fintechs. Over 64% of U.S. financial institutions use cloud-native onboarding tools, with a 29% increase in AI-integrated systems reported in 2024. The mobile-based customer onboarding process rose by 38%, with banks achieving up to 44% reduction in onboarding time. The U.S. continues to lead in technological advancements and vendor penetration, creating a highly competitive yet innovation-driven landscape.

Key Findings

• Market Size: Valued at $2.07Bn in 2025, projected to touch $2.36Bn in 2026 to $7.87Bn by 2035 at a CAGR of 14.3%.
• Growth Drivers: 52% increase in compliance needs, 44% growth in remote onboarding, and 41% rise in digital banking users.
• Trends: 38% adoption of AI tools, 33% preference for cloud solutions, and 27% expansion of biometric authentication modules.
• Key Players: Fenergo, Appway, Temenos, Backbase, OnboardingHub & more.
• Regional Insights: North America leads with 38% share, followed by Europe at 27%, Asia-Pacific at 23%, and MEA at 12% of total global adoption.
• Challenges: 36% complexity in system integration, 29% vendor dependency risks, and 25% data privacy regulation hurdles.
• Industry Impact: 48% operational cost reduction, 51% acceleration in client activation, and 39% improvement in regulatory compliance rates.
• Recent Developments: 42% increase in AI module launches, 31% partnerships formed for regional expansion, and 28% rise in analytics integration.

The Client Onboarding Software Market is evolving rapidly with increased demand from BFSI, wealth management, fintech, insurance, and professional services. Enhanced customer experience, automation, and AML/KYC compliance are major adoption drivers, contributing to strong growth across multiple geographies and industries. Organizations are increasingly replacing manual documentation and fragmented verification processes with centralized platforms that support automated identity verification, risk assessment, digital signatures, workflow management, and compliance monitoring.

Client Onboarding Software Market Trends

The Client Onboarding Software Market is rapidly evolving, driven by digital transformation across banking, insurance, fintech, and professional services. Over 58% of enterprises now use digital onboarding tools to reduce manual documentation and accelerate client registration processes. Automation in compliance checks has increased by 41%, particularly in financial services where Know Your Customer (KYC) procedures are crucial. Integration with AI and analytics platforms is also on the rise, with 36% of onboarding systems now incorporating machine learning for fraud detection and behavioral scoring. Cloud-based deployment is gaining traction, with 62% of small-to-mid-sized firms opting for SaaS-based onboarding platforms due to scalability and low infrastructure costs. API-first platforms dominate 44% of market share, enabling smoother integration with CRM, ERP, and compliance systems. Furthermore, 29% of solutions now offer biometric authentication, improving security and reducing drop-off rates by 21%. These developments reflect workflow optimization principles by enabling faster resolution of customer onboarding delays, ensuring consistent system responsiveness, and minimizing operational friction. The demand for real-time onboarding dashboards and omnichannel access has grown by 33%, indicating a strong preference for client-centric and efficiency-focused solutions across industries.

Client Onboarding Software Market Dynamics

DRIVERS

Increased need for regulatory compliance and automation

Rising complexity in global regulations has led 46% of financial institutions to invest in automated onboarding solutions. Automated KYC and AML checks have grown by 38%, reducing processing time and minimizing errors. Manual onboarding processes contribute to 21% higher customer churn, prompting 57% of enterprises to adopt digital workflows. These solutions support process efficiency objectives by minimizing compliance risks, streamlining data collection, and accelerating resolution of client acquisition bottlenecks.

OPPORTUNITY

Expansion of cloud-based onboarding platforms

Cloud-based onboarding platforms have seen a 52% increase in adoption due to their flexibility, cost-efficiency, and integration capabilities. Around 63% of startups and fintechs now prefer cloud-native solutions over on-premises systems. These platforms enable continuous updates, faster deployment, and 34% better scalability across business units. The ability to implement real-time updates and remote access solutions enhances operational resilience by maintaining workflow continuity and preventing onboarding interruptions, even during IT outages or remote transitions.

RESTRAINTS

"Data privacy concerns and integration complexity"

Approximately 44% of enterprises cite data security as the primary barrier to adopting onboarding software. With 37% of tools handling sensitive client information, compliance with data protection regulations is critical. Integration challenges with legacy systems affect 28% of companies, leading to workflow delays. These challenges reduce onboarding efficiency and obstruct the seamless workflow optimization process needed to maintain business agility and customer trust.

CHALLENGE

"User resistance and change management issues"

Change resistance among staff affects nearly 32% of digital onboarding software implementations. About 25% of companies report productivity loss during transition due to lack of training and system familiarity. Inadequate change management frameworks delay onboarding transformation projects by 19%. These disruptions reflect inefficient change-management processes, where insufficient guidance impedes system adaptation and long-term efficiency gains. Organizations must align software rollouts with structured user training and internal buy-in to ensure successful adoption.

Client Onboarding Software Market Segmentation

The Client Onboarding Software Market is segmented by component, deployment mode, organization size, application, and end-use industry. By component, the market includes software platforms and associated services. Deployment is categorized into cloud-based and on-premises solutions, while organization size includes small and medium-sized enterprises and large enterprises. Applications include customer identification, KYC and AML verification, document management, risk assessment, workflow automation, digital signatures, and compliance monitoring. Major end-use industries include banking, financial services, insurance, wealth management, fintech, professional services, and telecommunications. The increasing need to reduce onboarding time while maintaining regulatory accuracy is encouraging organizations to adopt integrated platforms that combine automation, analytics, identity verification, and customer relationship management.

By Deployment Mode

Cloud-Based: Cloud-based client onboarding software represents a rapidly expanding deployment segment as organizations seek scalable and flexible platforms. Approximately 62% of small-to-mid-sized companies prefer SaaS-based solutions because they reduce infrastructure requirements and simplify system updates. Cloud deployment also enables remote access, centralized compliance management, API integration, and faster implementation across multiple business locations.

On-Premises: On-premises onboarding solutions continue to serve financial institutions and enterprises that require greater control over infrastructure, sensitive data, and internal security policies. Approximately 28% of regulated organizations continue to maintain on-premises or hybrid environments. These deployments can offer customization advantages but generally require higher internal resources for maintenance, security updates, and system integration.

By Organization Size

Large Enterprises: Large enterprises represent a significant share of demand because of complex compliance requirements, large customer volumes, and multiple operating regions. More than 60% of large financial organizations have implemented automated onboarding capabilities. These companies increasingly require centralized platforms capable of supporting multiple jurisdictions, currencies, customer categories, risk profiles, and regulatory frameworks.

Small and Medium-Sized Enterprises: SMEs are increasingly adopting cloud-based onboarding platforms because of lower implementation costs and shorter deployment times. Approximately 63% of startups and fintech companies prefer cloud-native solutions. Subscription-based pricing models allow smaller organizations to access identity verification, digital document collection, workflow automation, and compliance capabilities without maintaining extensive internal technology infrastructure.

By Application

KYC and AML Compliance: KYC and AML applications remain among the most important uses of client onboarding software. Automated verification helps institutions collect customer information, validate identities, assess risk, and monitor regulatory requirements. Approximately 46% of financial institutions are increasing investments in automated compliance workflows to reduce manual processing and improve accuracy.

Identity Verification: Identity verification platforms use document authentication, biometric recognition, database checks, and digital verification methods to establish customer identities. Approximately 29% of onboarding solutions now provide biometric authentication. These capabilities reduce manual review requirements and help organizations accelerate customer activation while maintaining security controls.

Document Management: Digital document management allows organizations to collect, validate, classify, store, and retrieve customer information through centralized systems. Around 58% of enterprises use digital onboarding tools to reduce paperwork. Automated document workflows also improve data consistency and reduce errors caused by manual information entry.

Workflow Automation: Workflow automation enables organizations to coordinate verification, approval, compliance, document collection, and account activation through predefined processes. Approximately 57% of enterprises are adopting digital workflows to reduce manual intervention. Automated routing and real-time notifications help reduce processing delays and improve customer experience.

Client Onboarding Software Market Regional Outlook

The global Client Onboarding Software Market demonstrates strong regional diversification, with North America leading at approximately 38% of total adoption, followed by Europe at 27%, Asia-Pacific at 23%, and the Middle East & Africa at 12%. Regional adoption is influenced by regulatory complexity, digital banking penetration, fintech development, cloud adoption, customer expectations, and investments in automation. North America maintains its leadership because of advanced financial technology infrastructure and strong adoption among banks and fintech companies. Europe benefits from sophisticated compliance requirements, while Asia-Pacific is experiencing rapid growth because of digital banking expansion and mobile-first financial services. Middle East & Africa are increasingly investing in digital financial infrastructure and remote customer onboarding.

North America

North America accounts for approximately 38% of the global Client Onboarding Software Market. The United States represents the dominant market because of strong fintech adoption, mature banking infrastructure, and increasing investment in automated KYC and AML processes. More than 64% of U.S. financial institutions use cloud-native onboarding tools, while AI-integrated solutions increased by 29% in 2024. Mobile onboarding adoption also increased by 38%, allowing financial institutions to improve accessibility and reduce customer registration time. Canada is also expanding adoption as financial institutions modernize compliance infrastructure and improve digital customer experiences.

Europe

Europe represents approximately 27% of global market adoption. The U.K., Germany, France, Switzerland, and the Nordic countries are important markets because of strong digital banking penetration and sophisticated regulatory requirements. Approximately 44% of European financial institutions are increasing investment in automated compliance systems. Digital identity verification, biometric authentication, document automation, and cloud-based workflow platforms are gaining popularity. Regulatory requirements are also encouraging institutions to maintain comprehensive audit trails and stronger customer data controls.

Asia-Pacific

Asia-Pacific accounts for approximately 23% of the global market and is experiencing strong growth as digital banking and fintech ecosystems expand. China, India, Japan, Australia, Singapore, and South Korea are major adoption centers. Approximately 41% of regional digital banking users increasingly rely on remote account-opening processes. Mobile-first onboarding, biometric verification, digital identity systems, and cloud platforms are supporting adoption. Fintech startups are also using API-driven onboarding solutions to rapidly launch financial products and improve customer acquisition efficiency.

Middle East & Africa

The Middle East & Africa region accounts for approximately 12% of global adoption. The UAE, Saudi Arabia, South Africa, and other digitally active markets are investing in digital banking, fintech infrastructure, and automated compliance platforms. Approximately 35% of regional financial institutions are increasing investments in digital customer acquisition and onboarding systems. Remote verification and mobile onboarding are particularly important in markets where financial institutions are expanding digital services beyond traditional branch networks.

Client Onboarding Software Market Competitive Landscape

The competitive landscape includes established financial technology providers, banking software companies, compliance technology specialists, customer experience platforms, and emerging AI-driven onboarding vendors. Leading companies are investing in artificial intelligence, biometric verification, API connectivity, workflow automation, fraud detection, and cloud-native architecture. Approximately 42% of new onboarding software modules incorporate AI-related capabilities. Competition is increasingly focused on implementation speed, regulatory coverage, integration capabilities, data security, user experience, and the ability to support complex customer journeys across multiple channels.

LIST OF KEY Client Onboarding Software Market COMPANIES PROFILED

Investment Analysis and Opportunities

Investment opportunities in the Client Onboarding Software Market are expanding as banks, fintech companies, wealth managers, and insurance providers accelerate digital transformation. Approximately 42% of new software modules now incorporate AI capabilities, creating opportunities for companies developing automated identity verification, intelligent document processing, fraud detection, and predictive risk assessment. Investors are also showing increasing interest in cloud-native platforms that can support multiple business units and geographic markets.

Fintech expansion provides another significant opportunity, particularly across Asia-Pacific and emerging markets. Around 63% of startups and fintechs prefer cloud-native onboarding solutions because of scalability and lower infrastructure requirements. Partnerships between onboarding technology providers, identity verification companies, financial institutions, and compliance technology vendors are also increasing. Approximately 31% of recent strategic partnerships focus on regional expansion or technology integration. Long-term opportunities are concentrated in AI-powered compliance, biometric verification, digital identity, API-first platforms, and omnichannel customer experience solutions.

New Products Development

New product development is increasingly focused on artificial intelligence, biometric verification, intelligent workflow automation, cloud-native architecture, and integrated compliance capabilities. Approximately 42% of new onboarding modules launched across the industry incorporate AI functionality. Machine learning is being used for document classification, fraud detection, risk scoring, customer segmentation, and anomaly identification. These capabilities enable financial institutions to process applications faster while maintaining consistent compliance controls.

Biometric authentication is another major area of product development, with approximately 29% of solutions now offering biometric capabilities. Providers are also introducing modular platforms that allow organizations to select identity verification, KYC, AML, digital signatures, document management, and analytics according to specific requirements. API-first architecture is becoming increasingly important, with 44% of platforms emphasizing integration with CRM, ERP, core banking, and compliance systems. These developments are helping organizations create faster, more flexible, and more secure onboarding experiences.

Recent Developments

• Fenergo continued expanding its client lifecycle management capabilities, strengthening automated onboarding, KYC, AML, and regulatory workflow functionality for financial institutions seeking greater process efficiency.
• Temenos continued developing cloud-based banking capabilities with greater emphasis on digital customer journeys, automated onboarding, and integration across core banking and financial services applications.
• Backbase expanded its digital banking platform capabilities to support more streamlined customer journeys, helping financial institutions improve account opening, customer engagement, and digital service delivery.
• Jumio continued strengthening its AI-powered identity verification portfolio, supporting financial institutions and digital businesses with automated document verification, biometric authentication, and fraud prevention capabilities.
• Signicat expanded its digital identity and authentication capabilities, supporting organizations seeking secure remote customer onboarding and improved identity verification across financial and regulated industries.

Report Coverage

This comprehensive report covers all critical aspects of the Client Onboarding Software Market, including market trends, growth drivers, restraints, challenges, opportunities, segmentation, regional analysis, competitive dynamics, investment trends, product development, and recent developments. The report examines deployment models, organization sizes, applications, technologies, and end-use industries. It evaluates the growing role of cloud platforms, AI-driven verification, biometric authentication, API-first architecture, workflow automation, and compliance management in transforming customer acquisition processes.

The report provides detailed regional analysis covering North America, Europe, Asia-Pacific, and Middle East & Africa. It also profiles leading companies and evaluates their competitive positioning, technology capabilities, product portfolios, and strategic priorities. Key areas covered include KYC and AML automation, identity verification, digital document management, workflow orchestration, customer experience optimization, fraud detection, data security, and regulatory compliance. The analysis provides stakeholders with insights into investment opportunities, technology adoption, product innovation, and emerging growth areas across the global Client Onboarding Software Market.

Segmentation Analysis

The client onboarding software market is segmented by type and application, with each category addressing unique organizational needs. By type, solutions include cloud-based, on-premises, and hybrid deployment models. Cloud-based systems dominate, making up 62% of implementations due to scalability and lower upfront investment. On-premises systems are favored by 21% of firms with strict data control requirements, while hybrid models appeal to 17% balancing compliance and flexibility. In terms of application, financial services lead with 47% of total adoption, followed by IT and telecom at 22%, and healthcare at 14%. Legal, real estate, and consulting services account for the remaining 17%, leveraging onboarding solutions to minimize manual documentation and enhance in client experience management. These segments reflect the growing demand for customizable, regulation-compliant, and digitally efficient onboarding platforms across sectors.

By Type

• Cloud-Based: This segment accounts for 62% of all deployments. Cloud onboarding solutions offer centralized client data, automation, and scalability. Over 48% of financial startups choose cloud-native onboarding due to cost and flexibility. With 37% integration with biometric verification and real-time KYC tools, these solutions mirror Wound Healing Care through seamless updates and recovery-focused system stability.
• On-Premises: Making up 21% of the market, on-premise platforms are typically chosen by enterprises in finance, law, and healthcare where data security is critical. Nearly 53% of firms using this type cite better control and customization. Despite requiring more maintenance, they offer 33% more tailored compliance modules—aligning with Wound Healing Care principles in maintaining operational strength and internal data recovery.
• Hybrid Deployment: Representing 17% of installations, hybrid systems combine cloud flexibility with localized security. Around 44% of hybrid users are mid-sized firms transitioning from legacy systems. These platforms reduce downtime by 28% and offer high configurability. They function like Wound Healing Care systems—bridging old infrastructure with new technology, enhancing resilience and adaptability.

By Application

• Financial Services: Holding 47% of the application share, banking and insurance sectors rely on client onboarding software for fast, compliant customer intake. 55% of financial firms use automated workflows to reduce onboarding time by 30%. These platforms help maintain compliance with AML and KYC while mirroring Wound Healing Care—ensuring uninterrupted service and adaptive risk mitigation.
• IT and Telecom: Making up 22%, this segment uses onboarding tools to manage client registrations, subscription services, and support systems. 33% of IT providers have integrated onboarding with CRM tools to improve client handoffs. The focus on digital readiness and real-time updates replicates Wound Healing Care processes by keeping systems responsive and consistently operational.
• Healthcare: Representing 14%, healthcare onboarding platforms handle patient data intake, insurance verification, and compliance with medical privacy laws. Over 39% of institutions report faster registration and reduced data errors. These systems play a vital role in Wound Healing Care by ensuring continuity and efficiency in critical onboarding cycles.
• Legal and Consulting: This combined category holds 17% of application demand. Legal firms use onboarding to streamline client documentation, while consultancies integrate platforms for proposal-to-project lifecycle management. 28% of adoption in this segment is driven by audit traceability and document accuracy—key elements in ensuring Wound Healing Care for procedural and regulatory efficiency.

Regional Outlook

The CLIENT ONBOARDING SOFTWARE Market is witnessing varied growth patterns across different regions. North America holds a dominant share due to widespread fintech adoption and the presence of key software providers. Europe is also showing strong momentum, driven by financial compliance regulations such as PSD2. Asia-Pacific is rapidly expanding, fueled by digital transformation across banks and financial institutions, especially in countries like India, China, and Japan. Meanwhile, the Middle East & Africa region is investing heavily in digitized banking infrastructure, showing an increase in demand for automated onboarding platforms. Each of these regions contributes significantly to the global demand, with shifting customer expectations and operational efficiencies further propelling the adoption of client onboarding software solutions worldwide.

North America

North America accounted for over 38% of the global CLIENT ONBOARDING SOFTWARE Market in 2024. The region is spearheaded by the United States, where financial institutions are prioritizing digital-first strategies. Over 70% of large banks in the U.S. have implemented automated onboarding platforms to improve customer experience and reduce churn. Canada is also witnessing a growth surge, with over 45% of banks transitioning to cloud-based onboarding systems. Regulatory emphasis on AML and KYC protocols has led to a 32% increase in demand for compliant-ready onboarding tools. Fintech startups in the region have increased their adoption rate by 27%, further contributing to the overall market expansion.

Europe

Europe held a market share of 27% in 2024 within the CLIENT ONBOARDING SOFTWARE Market. Countries like Germany, the UK, and France are at the forefront, leveraging advanced onboarding tools to comply with GDPR and PSD2 regulations. Around 55% of European banks have digitized at least 60% of their onboarding processes. Cloud-based deployment has seen a rise of 34%, driven by demand for scalability and integration. Additionally, European fintech adoption has surged by 41%, with digital banks like N26 and Revolut accelerating market penetration. The region is also investing in AI-based onboarding modules, leading to a 29% increase in implementation across financial institutions.

Asia-Pacific

Asia-Pacific captured nearly 23% of the CLIENT ONBOARDING SOFTWARE Market share in 2024. Growth is led by countries such as China, India, and Australia. India has experienced a 46% growth in digital banking services, with over 60% of financial organizations adopting eKYC-based onboarding solutions. China's investment in biometric verification has grown by 38%, while Japan is integrating AI-driven tools to streamline customer onboarding, with a 31% implementation rate. SMEs across Southeast Asia have shown a 42% adoption rate of mobile-based onboarding platforms. This region’s rapid digitalization and mobile-first customer engagement strategies are driving unprecedented demand for client onboarding software.

Middle East & Africa

The Middle East & Africa contributed approximately 12% to the CLIENT ONBOARDING SOFTWARE Market in 2024. The UAE and Saudi Arabia are leading regional growth, with digital banking penetration rates increasing by 33% and 28%, respectively. Financial institutions in the region have shown a 36% adoption of AI-powered onboarding software, while South African banks have seen a 25% rise in cloud-based deployments. The rising focus on regulatory compliance and customer authentication has resulted in a 40% boost in the integration of KYC modules. Increasing smartphone usage and digital inclusion initiatives are fostering wider implementation across both retail and commercial banking segments.

List Of Key Client Onboarding Software Market Companies Profiled

Investment Analysis and Opportunities

The CLIENT ONBOARDING SOFTWARE Market is attracting strong investment interest across global and regional players. In 2024, over 37% of financial institutions increased their IT budgets to enhance onboarding automation capabilities. Around 46% of private equity investments in the fintech space were directed towards client onboarding technologies. Cloud-based solution providers saw a 41% uptick in Series A and B funding rounds. Investment into AI and ML-powered onboarding tools rose by 33%, as demand for intelligent identity verification systems expanded. A notable 28% of venture-backed banking tech startups cited onboarding modules as their core value proposition. Geographic expansion of key players into Asia-Pacific and the Middle East has increased capital allocation by 36% year-over-year. Strategic acquisitions and partnerships rose by 24%, especially in efforts to enhance platform integration and security. With compliance costs rising by 29% globally, the ROI-driven attractiveness of onboarding software continues to grow, making it a prime sector for innovation-led investments.

New Products Development

New product development is playing a crucial role in transforming the CLIENT ONBOARDING SOFTWARE Market. In 2024, around 42% of software vendors launched enhanced modules featuring AI-based customer risk profiling. Another 31% focused on multilingual and omnichannel onboarding solutions to capture cross-border client segments. Integration with blockchain identity verification tools rose by 28%, primarily to address data security concerns. Financial institutions globally adopted workflow automation modules with 36% higher efficiency compared to legacy systems. Biometric authentication features were introduced by 26% of providers, particularly to meet regulatory changes in APAC and MEA. Around 33% of new solutions featured open banking API support, enabling seamless data exchange. Low-code/no-code development tools saw a 38% increase in product updates to cater to small banks and fintechs with limited tech infrastructure. Furthermore, 22% of new releases included embedded analytics to enhance compliance monitoring. Overall, product development is centered around reducing onboarding time by up to 45% and ensuring higher conversion rates in digital onboarding funnels.

Recent Developments

• Fenergo: In early 2024, Fenergo expanded its no-code onboarding platform with a 34% enhancement in integration speed and introduced real-time AML screening functionality across 12 new countries.
• Appway: In late 2023, Appway launched a new AI-based module that improved customer verification accuracy by 27%, with integration across 18 European banking platforms.
• Temenos: In Q1 2024, Temenos updated its onboarding engine to support biometric authentication, resulting in a 31% reduction in drop-offs during remote account opening.
• Backbase: In mid-2024, Backbase collaborated with a leading Middle Eastern bank to deploy onboarding tools that cut customer acquisition time by 42% and compliance turnaround by 29%.
• OnboardingHub: In 2023, OnboardingHub introduced a predictive analytics engine within its onboarding suite, improving fraud detection rates by 36% across SME clients.

Report Coverage

The CLIENT ONBOARDING SOFTWARE Market report offers a comprehensive assessment covering 18+ countries, 5 regions, and more than 12 application verticals. In 2024, approximately 47% of the global market was driven by financial institutions, followed by 24% from insurance and wealth management sectors. On-premise deployment models contributed to 39% of installations, while cloud-based deployments surged with a 33% share. Solutions embedded with AI capabilities made up 28% of total demand. The report covers company profiles of 20+ players and includes insights from 125+ industry experts. Data analytics, workflow automation, and compliance readiness are highlighted as core focus areas. Detailed segmentation by end-user, deployment, and region is included, with over 80 charts and 150 tables validating market data. It offers historical trends (2018–2023), a base year analysis (2024), and forward-looking insights from 2025 to 2033. Over 55% of users prioritized reducing onboarding time, and 61% emphasized scalability and integration as critical features in vendor selection.